Privacy Policy

Personal Information

When you create an account or place an order, we collect:

• Name and contact information (phone number, email address)
• Shipping and billing addresses
• Payment information (processed securely through Razorpay)
• Order history and preferences

Device Information

For repair services, we collect:

• Device make, model, and serial number
• Description of issues and repair history
• Any diagnostic information obtained during repairs

Automatic Information

We automatically collect:

• IP address and browser type
• Device identifiers and operating system
• Pages visited and time spent on site
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Provide repair services and communicate repair status
• Send order confirmations and shipping notifications
• Process payments and prevent fraud
• Respond to customer service requests
• Send promotional emails (with your consent)
• Improve our website and services
• Comply with legal obligations

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

• Payment processors (Razorpay) to process transactions
• Shipping companies to deliver your orders
• Cloud hosting providers for data storage
• Analytics services to improve our website

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce our agreements
• Maintain repair service warranties

You may request deletion of your account at any time, subject to legal retention requirements.

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing emails
• Data Portability: Request your data in a portable format
• Object: Object to certain data processing activities

To exercise these rights, please contact us at privacy@yourcompany.com

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our website
• Show relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries outside of India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.